The following is a checklist and description of conditions that prevent an invoice from being selected for payment. You can use this bulletin to investigate why your invoice may not be getting paid.
CHECKLIST OF CONDITIONS:
o Is the invoice approved?
o Is there a hold on the invoice?
o Is the invoice due?
o Is the invoice currently selected in another payment batch?
o Does the payment method (i.e., check) match the payment method in the invoice?
o Does payment currency you requested match the invoice currency?
o Has the invoice already been paid?
o Is the invoice for #0? (not selected by Autoselect and Quickcheck)
o Does the invoice match criteria specified in the payment batch? (Paygroup, Minimum or Maximum amounts, Payment Priority …)
DESCRIPTION OF CONDITIONS:
a. Invoice has not been approved.
o An invoice MUST be approved in order to be paid.
o Remember that an invoice must be re-approved if it has been modified. (This is important to remember if you rely on a daily autoapproval batch)
b. A hold is preventing payment of the invoice.
o There are the 3 types of holds that can prevent payment and where to check if there is a hold on your invoice.
o Invoice Hold
o Payment Schedule Hold
o Vendor Hold
c. Invoice has already been selected for payment in a payment batch.
o Payables prevents you from paying an invoice which has already been selected for payment.
o Query all payment batches that have a status of In Process.
d. Payment method for payment request does not match payment method for invoice.
o The value in the Payment Method field in the Invoice must match the Payment Method for the payment request.
o Check the Payment Method field for Autoselect Payments.
o Check the Payment Method for the chosen Payment Document for Manual or QuickCheck payments.
o Example: Payment Method for the invoice is EFT, but you are doing a payment request for Check
e. Payment request currency does not match the invoice currency.
o The Invoice currency and Payment Request currency must be the same (release 10.7 and 11).
f. Invoice has already been paid.
o You cannot fully pay an invoice twice.
g. Invoice is for $0 (AutoSelect and QuickCheck payment methods only)
o AutoSelect and QuickCheck will not select $0 invoices.
o You can record a $0 invoice as paid with a payment batch or manual payment
h. Invoice does not match payment criteria (AutoSelect only)
o The invoice must match the criteria you select when you run AutoSelect. If used, the following criteria may prevent your invoice from being selected.
o Minimum and Maximum payment amounts.
o Is your invoice above the minimum and below the maximum amounts?
o Is your invoice in the PayGroup selected?
o Pay Through Date.
o Is the date used greater than or equal to the Due Date for the invoice? (Check the Invoice Payment Schedule)
o Priority Range.
o Did you specify a range other than the default 1 – 99? If so, is your invoice’s payment priority in the range?